What is ADA Paratransit?
It is the individual rides provided as a 'safety-net' for those who have a disability and are functionally unable to get to or use the fixed route bus services. With the implementation of fixed route service, ORT is required to comply with the American with Disabilities Act (ADA) by providing Complementary Paratransit. Complementary Paratransit Service is available in an area three quarters (3/4) of a mile in any direction from any of ORT's fixed routes and within fixed route service times.

Who can use ORT's Paratransit?
Under the ADA, a disability alone does not automatically qualify a person to use the ORT Complementary ADA Paratransit Service. A person who lives within 3/4 of a mile of a fixed route must be functionally unable to get to or use the fixed-route bus service to qualify to use ORT's ADA Paratransit Service.

Complementary Paratransit Service is provided to the following three general groups of persons with disabilities:

  • Persons who have specific impairment-related conditions which make it impossible (not just difficult) to travel to or from the bus stop.
  • Persons who need a wheelchair lift or ramp and a wheelchair lift-equipped vehicle/bus is unable to deploy its lift/ramp in a particular location due to physical constraints of that particular bus stop.
  • Persons who are unable to board, ride, exit or otherwise navigate the fixed route bus system, even if they are able to get to a bus stop.

ORT does go beyond what is required by ADA law and does allow passengers living outside the fixed route areas to schedule rides if there is space available, as well as those who are considered ADA eligible.

Office Hours
Monday - Friday:
8AM - 5PM
(479) 756 - 5901
(479) 756 - 2901
Administration Office
2423 E Robinson Ave
Springdale, AR 72764