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Ozark Regional Transit delivers dependable, accessible public transportation that connects people to opportunity. Freedom Through Transit Welcome to Ozark Regional Transit Authority Ozark Regional Transit Authority delivers dependable, accessible public transportation that connects people to opportunity. With flexible transit options designed for the region’s growing communities, ORT makes getting where you need to go simple and affordable. Services Fixed Route Learn More Últimas actualizaciones CLICK TO SEE SERVICE CLOSURES Blog Feed Aún no hay ninguna entrada publicada en este idioma Una vez que se publiquen entradas, las verás aquí. Transformando el transporte en nuestra región Our Mission Ozark Regional Transit se dedica a hacer que el transporte público sea accesible, eficiente y fácil de usar. Nuestros servicios incluyen opciones a pedido por tan solo $1.25 y rutas fijas gratuitas que sirven a la comunidad, mejorando la movilidad y el acceso a recursos vitales.

Ozark Regional Transit's Board of Directors provides strategic oversight and community focused leadership essential to our success as a nonprofit organization. Board of Directors ORT’s Board of Directors provides strategic oversight and community-focused leadership essential to our success as a nonprofit organization. Each member brings valuable experience in transportation, public service, and regional development, ensuring strong governance and mission-driven decision-making. Board Members The guidance of our Board of Directors is essential to ORT’s ability to operate efficiently, serve our stakeholders responsibly, and provide safe, reliable, and innovative transit solutions for the NWA region. Peter Nierengarten City of Fayetteville Email: pnierengarten@fayetteville-ar.gov Office: (479) 575-8243 Term exit date: 06-01-2029 Ryan Carr (Chairman) City of Springdale Email: rcarr@springdalear.gov Office: (479) 750-8150 Term exit date: 05-31-2027 John McCurdy City of Rogers Email: jmccurdy@rogersar.gov Office: (479) 621-1186 Term exit date: 12-31-2028 Tim Stachowiak City of Bentonville Email: timstachowiak60@gmail.com Office: (414) 559-4123 Term exit date: 10-31-2028 Dane Eifling City of Fayetteville Email: deifling@fayetteville-ar.gov Office: (479) 575-8243 Term exit date: 12-31-2029 Tristan Hill City of Springdale Email: thill@springdalear.gov Office: (479) 750-8550 Term exit date: 11-01-2027 Clay Kendall City of Rogers Email: ckendall@rogersar.gov Office: (479) 283-9985 Term exit date: 04-20-2030 Dan Weese City of Bentonville Email: dweese@bentonvillear.com Office: (479) 254-2024 Term exit date: 03-11-2027 Marlee Stark City of Fayetteville Email: mstark@fayetteville-ar.gov Office: (479) 575-8290 Term exit date: 01-01-2030 Juliet Richey City of Springdale Email: richeyjuliet@gmail.com Office: (479) 409-9056 Term exit date: 11-01-2027 Kent Laughlin City of Rogers Email: klaughlin@rogersar.gov Office: (479) 621-1186 Term exit date: 12-31-2028 Jesse Hull Benton County Email: jesse@legacyretail.com Office: (479) 685-4888 Term exit date: 03-15-2026 Board Meetings Upcoming ORT Board of Directors meetings are open to the public. Community members are encouraged to attend, stay informed, and share their input during the designated public comment period. Board Minutes Access current and archived Ozark Regional Transit Authority Board of Directors meeting minutes. Select below to download the PDF. 2026 2026 February 2026 2025 Archive February 2025 April 2025 August 2025 October 2025 December 2025 CLICK TO WATCH PREVIOUS BOARD MEETINGS

Careers that Empower Growth. Put Your Career Into Drive! Careers That Empower Growth Now Hiring! Join our dedicated team and explore rewarding career opportunities in the transportation industry with ORT. Apply online or in person at our office in Springdale. For more information, contact Human Resources at (479) 361-8741. Click on an open position below to take the first step toward a rewarding career in public transit. Ozark Regional Transit Authority offers a competitive pay and benefits package, including: Paid training, where applicable Medical, dental, and vision insurance Employer-paid life insurance Arkansas Public Employee Retirement Plan Opportunities for career advancement Overtime Eligibility Safety / Attendance Awards Employee Wellness Program Employee Benefits Put Your Career Into Drive We offer career opportunities for individuals at every stage. Whether you’re interested in a driver or operator role, looking to grow your skills as a technician, or seeking a position in an office setting, there’s a place for you on our team. If you’re looking for predictable hours, steady income, competitive benefits, and a healthy work-life balance, we have a position designed to meet your needs. If you don’t see an opening that fits your interests today, you’re welcome to upload your resume below. Our Human Resources team will keep it on file and contact you when a suitable opportunity becomes available.

política de privacidad Un descargo de responsabilidad legal

ODT Privacy Policy On-Demand Transit Privacy Policy & Terms and Conditions This section will cover each of our privacy policy and terms of use information. For privacy policy & terms and conditions on other services and website interactions please visit https://www.ozark.org/privacy-policy-terms-and-conditions . Last Updated February 22, 2022 This privacy policy (“Privacy Policy”) discloses the practices of ORT, operated by Ozark Regional Transit Authority (“ORT”, “we”, or “us”), concerning information we obtain by and through your use of the ORT website (www.ozark.org ) and ORT mobile app (the “App”), and through other interactions and communications you have with us (collectively, the “Services”). This Privacy Policy applies to the Services and becomes effective as soon as you access or use the Sites or the Application. -- SECTION 1 - The ORT App Ozark Regional Transit does not collect or store personal information from customers downloading, installing or using the App on Apple, Android, or Windows smartphone or mobile devices. However, personal information is collected when customers use the App to register for a ORT account. Payment information is collected when customers sign up to make ticket purchases in the App. SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION? When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. SECTION 3 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ORTOnDemand@ozark.org or mailing us at: ORT ODT, 2423 E. Robinson Avenue, Springdale, Arkansas 72764. SECTION 4 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 6 - Notifications & Beacons ORT will send messages in the form of mobile notifications or promotional content through the App. The App may use location information to display notifications or promotional content. Also, messages may be activated by beacon devices in a public space, which communicate location, transit, or event information. To manage notifications for the Application, go to the notifications area in the settings for your device and select ORT. SECTION 7 - Social Sharing Features The Sites or App may integrate with social sharing features and other related tools which let you share actions you take using the Services with other applications, websites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them. SECTION 8 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. SECTION 9 - GOOGLE We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy . You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. SECTION 10 - AGE OF CONSENT By using this site, you represent that you are at least 18 years old, or that you are 18 years old and you have given us your consent to allow any of your minor dependents to use this site. SECTION 11 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Public Information Officer at ORTOnDemand@ozark.org or by mail at: Ozark Regional Transit On Demand Transit 2423 E. Robinson Avenue Springdale, Arkansas 72764 Last Updated February 22, 2022 Section 1- Introduction These Terms of Service (“Terms of Service”) govern the access or use by you of applications, websites, content, products, and services (the “Services”) made available by Ozark Regional Transit Authority (ORT), PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. Your access and use of the Services constitutes your agreement to be bound by these Terms of Service, which establish a contractual relationship between you and ORT. If you do not agree to these Terms of Service, you may not access or use the Services. ORT may amend these Terms of Service from time to time. Amendments will be effective upon ORT posting of such updated Terms of Service at this location. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms of Service, as amended. Our collection and use of personal information in connection with the Services is as provided in ORT Privacy Policy located at www.ozark.org/terms_of_use.html . You understand and acknowledge that any information you submit to ORT is subject to public inspection and copying under the laws of Arkansas, Washington County, unless exempt by law. Section 2 - The Services The Services constitute a technology platform that enables users of the ORT mobile app (the “App”) to, among other things, request, schedule, and pay for rides provided through the ORT program. Unless otherwise agreed to by ORT in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. Section 3 - Eligibility to Use the Service By using the ORT app, you represent that you are at least 18 years old, or that you are 18 years old and you have given us your consent to allow any of your minor dependents to use this site. If you are a parent or guardian of a minor who has registered for or used the Service without your consent, please contact us at ORTOnDemand@ozark.org . Agent of a Company, Entity, or Organization. If you are using the Service on behalf of a company, entity, or organization (collectively “Organization“), then you represent and warrant that you: are an authorized representative of that Organization; have the authority to bind that Organization to these Terms; and agree to be bound by these Terms on behalf of that Organization. Section 4 - Your Account and Login Credentials To use the Service, you may need to log in by providing a username, password, and cellular phone number. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials (including, without limitation, the behavior of any other people that travel in your party), you agree to use reasonable efforts to prevent unauthorized access to or use of the Service and to preserve the confidentiality of your username and password, and any device that you use to access the Service. You are responsible for your login credentials and for keeping your information accurate. You are responsible for any activity resulting from the use of your login credentials on the Service. You represent and warrant that the information you provide to ORT upon use of the Service and at all other times will be true, accurate, current, and complete. You agree to notify us immediately of any breach in secrecy of your login information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify ORT by email at ORTOnDemand@ozark.org . You will be solely responsible for the losses incurred due to any unauthorized use of your account. If you choose to set up your Account to electronically pay, you will also be required to provide a valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date. You grant ORT the right to provide any information you submit to third parties for purposes of facilitating the completion of any transactions initiated by you or on your behalf. There is a risk that unauthorized third parties may engage in illegal activity, such as hacking into ORT or ORT’s contracted vendors’ security system, or by intercepting transmissions of personal information over the Internet. ORT is not responsible for any data obtained by third parties in an unauthorized manner. Section 5 - License Subject to your compliance with these Terms of Service, ORT grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the App on your personal mobile device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by ORT’s licensors. Although ORT strives to provide content, information, and related materials that are both useful and accurate, the nature of the data and other information available via the Services is subject to frequent change. Accordingly, the content, information, and related materials available via the Services may not be up-to-date, accurate, or complete at all times. Section 6 - Code of Conduct In connection with your use of the Services, you agree that you will not: Restrict or inhibit any other user from using the Services, including, without limitation, by means of “hacking” or defacing any portion of the Services; Use the Services for any unlawful purpose; Transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive or malicious nature; Modify, copy, change, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Services or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services; Remove any copyright, trademark or other proprietary rights notices contained on the Services or “frame” or “mirror” any part of the Services; Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents without our prior written consent; or Take any action that imposes or may impose an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure. As a consequence for violating the code of conduct, ORT reserves the right to block passengers from using the service via the app. Section 7 - Mobile Ticketing A mobile ticket refers to a type of pass or ride credit, purchased through the App using an Apple, Android or Windows smartphone or mobile device. The security of your mobile device or pass is your responsibility. In the event that the pass or your mobile device is lost or stolen, ORT will not provide a duplicate or replacement pass. You cannot print or transfer ride credits or passes purchased through the app. Section 8 - Consent to Receive Emails and Text Messages By creating an Account, you agree that the Services may send you informational emails and text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving emails and text (SMS) messages from ORT at any time. You acknowledge that opting out of receiving emails or text (SMS) messages may impact your use of the Services. Section 9 - Network Access and Devices You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and the Application and any updates thereto. ORT does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. Section 10 - Disclaimer THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ORT DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, ORT MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. Section 11 - Limitation of Liability ORT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF ORT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ORT SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF (1) YOUR USE OF OR RELIANCE ON THE SERVICES; (2) YOUR INABILITY TO ACCESS OR USE THE SERVICES; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED ON OUR OR OUR AGENTS’ SERVERS; OR (4) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ORT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ORT SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND ORT’S REASONABLE CONTROL. IN NO EVENT SHALL ORT’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500). Section 12 - Indemnity You agree to indemnify and hold ORT and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services obtained through your use of the Services; (ii) your breach or violation of any of these Terms of Service; or (iii) your violation of the rights of any third party, all without, however, waiving any governmental immunity available to ORT under Arkansas law. Section 13 - Termination These Terms of Service shall remain effective until terminated in accordance with its terms. We reserve the right to immediately terminate these Terms of Service, and/or your access to and use of the Services or any portion thereof, at any time and for any reason, with or without cause. Additionally, we reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Services at any time, with or without notice to you. Upon termination of these Terms of Service, your right to use the Services shall immediately cease. You agree that ORT may immediately deactivate or delete your password and username, and all related information and files associated with it, and/or bar any further access to such information or files. Section 14 - Choice of Law These Terms of Service and the rights and obligations of the parties under these Terms of Service will be governed by, and construed and interpreted in accordance with, the laws of the State of Arkansas, excluding its rules of conflicts of law. Any and all obligations under these Terms of Service are due in Washington County, Arkansas and the parties hereby irrevocably consent to the jurisdiction of the courts in Washington County, Arkansas with respect to all disputes arising out of these Terms of Service. Section 15 - Notice ORT may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to the address in your Account, if you provided one. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to ORT, with such notice deemed given when received by ORT, at any time by first class mail or pre-paid post to ORT-ODT, 2423 E. Robinson Avenue, Springdale, Arkansas 72764. Section 16 - General You may not assign these Terms of Service without ORT’s prior written approval. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you and ORT as a result of this agreement or use of the Services. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. ORT’s failure to enforce any right or provision in these Terms of Service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by ORT in writing. Effective Date This policy is effective as of February 22, 2022 Contact Us For any questions or concerns regarding your privacy, you may contact us using the following details: ortinformation@ozark.org Contact Like what you see? Get in touch to learn more. 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Ozark Regional Transit is dedicated to providing safe, reliable, affordable and accessible public transportation to both the rural and urban residents of the four-county area within our jurisdiction across Northwest Arkansas. About Us Ozark Regional Transit Authority is dedicated to providing safe, reliable, affordable, and accessible public transportation to both the rural and urban residents of the four-county area within our jurisdiction across Northwest Arkansas. We're offering true Freedom Through Transit by connecting people to work, school, healthcare, and everyday opportunities. We believe mobility strengthens communities, and our team is dedicated to delivering excellent service, trusted rider experiences, and innovative solutions that support a growing region. Through fixed routes, on-demand services, and strong community partnerships, ORT is proud to help Northwest Arkansas move forward together. Our Journey Ozark Regional Transit Authority (ORT) has grown alongside Northwest Arkansas, evolving to meet the changing needs of our communities and riders. From our early beginnings to the modern, expanding system we operate today, every milestone reflects our dedication to safe service, innovative mobility solutions, and strong community partnerships. Advertise With Us Reach thousands of riders, families, and community members across Northwest Arkansas. Promote your business on ORT buses and community programs. Let's partner to move your message forward. Request For Proposals Ozark Regional Transit Authority invites qualified vendors, partners, and creative collaborators to submit proposals for upcoming projects and initiatives. We are committed to transparency, innovation, and delivering high-quality services to our riders and community. Check this page for open opportunities and submission deadlines. Board of Directors Our Board of Directors provide strategic guidance and community-focused leadership for Ozark Regional Transit Authority. Each member brings valuable experience in transportation, public service, and regional development. Together, they help ensure ORT delivers safe, reliable, and innovative transit solutions. Policy Information ORT is committed to clear, consistent policies that ensure a safe, reliable, and respectful experience for every rider. Our guidelines help protect our riders, employees, and community while supporting efficient daily operations. Review our policies to stay informed about rider responsibilities, safety expectations, accessibility services, and ORT standards of conduct. Compliance ORT complies with all federal, state, and local laws governing public transportation. We uphold rigorous standards for safety, accessibility, financial accountability, and ethical operations. Our goal is to provide reliable service while maintaining the highest level of compliance in every area of our work. What Our Passengers Say Aron from Rogers, AR "ORT is very convenient to commute to and from work, and I use it nearly everyday!"

ADA Paratransit is a transportation service provided under the Americans with Disabilities Act to help people with qualifying disabilities ORT ADA Paratransit Guide ADA Applications and Forms ADA Paratransit Service Ozark Regional Transit Authority ORT's Americans with Disabilities Act (ADA) Paratransit Service provides accessible transportation for people in Washington and Benton counties who have applied and qualified for Paratransit eligibility with ORT under the Americans with Disabilities Act, and live within 3/4 mile of any ORT fixed or commuter route. Quick Access Ozark Regional Transit Authority ADA Forms & Policies Looking for forms or ADA information? Use the links below for fast access to applications, policies, and helpful resources. ADA Paratransit Rider's Guide Guía del Usuario de Paratransit ADA ADA Qualifications and Application Requisitos y solicitud de ADA ADA No-Show Policy Paratransito ADA: Procedimiento y directrices para inasistencias ADA Paratransit Eligibility Application (Marshallese) - ADA Paratransit Info ADA Application with Professional Verification (Espanol) ADA Application with Professional Verification ADA Application for Epilepsy & Seizure Disorder Supplemental Form (Espanol) ADA Application for Vision Disability with Professional Verification If you have a disability and your desired pick-up and drop-off location is within 3/4 mile of a fixed route, you need to submit a completed application. If you have a disability and your desired pick-up or drop-off location is more than 3/4 mile from a fixed route, go ahead and apply. A new route could be added near you at any time. It will apply only to any rides that begin and end within 3/4 mile of a fixed or commuter route and within fixed and commuter route service times. If you do not have a disability, you do not need to apply. What is ADA Paratransit? ADA Paratransit is an origin-to-destination shared service that serves as a "safety net" for riders with disabilities who are functionally unable to access or use the fixed-route bus system. It operates the same days and times as ORT's fixed-route buses run and within three-quarters (3/4) of a mile of a fixed route. Who Can Use ADA Paratransit? To qualify for ADA Paratransit: You must apply and be certified eligible by ORT. Disability alone does not automatically qualify you. You must also be unable to reasonably use the fixed-route service due to your disability. Typical qualifying criteria: Cannot travel to or from a bus stop due to impairment-related conditions. Require a wheelchair lift/ramp but the fixed route bus cannot deploy it at a specific stop. Cannot board, ride, or exit the fixed-route bus even if they can reach the stop. Scheduling an ADA Ride Fare: Free - $0 per trip Booking Hours: Monday-Friday, 8:00 AM - 3:00 PM Service Hours: 6:00 AM - 8:00 PM Call 1-479-756-5901 , option 1 , to book a ride. Trips must be scheduled at least 1 day in advance and up to 7 days before travel. When calling to book, please have: Your name, address, and phone number. Trip date(s) and requested times. Exact pickup and drop-off addresses. Approximate length of time you want to be at each destination. Information about mobility aids (e.g., wheelchair, cane or walker), companions, or personal care attendants (PCAs). ADA Rider Policies & Expectations To make your ride go smooth: Be ready at the beginning of your 30 minute pickup window that is given to you by the dispatcher. Wait at the exact scheduled address or entrance when the trip was scheduled. Drivers will not come to the door unless special assistance is requested at the time you call to make your reservation, and then only once the passenger has come outside. Drivers can only assist in reaching the door of your destination. Once a driver arrives within the given 30 minute ride time window, the vehicle will wait no longer than 5 minutes after arrival, and then proceed on to their next passenger. Call Scheduling at least 2 hours ahead to cancel a ride. Failure to call and cancel your ride in advance will be considered a No Show, and prevents other passengers from scheduling a ride during that time. Frequent No Shows can result in a suspension of your riding privileges. Please see the Rider's Guide for full details on the No Show policy and other policies pertinent to our services. Apply For ADA Eligibility To be eligible for ORT ADA Paratransit service, you must complete an ADA Paratransit Eligibility Application. To apply for ADA eligibility To be eligible for ORT ADA Paratransit service, you must complete an ADA Paratransit Eligibility Application. There are several ways to access an application: Option A: Download a packet . Option B: Call 1-479-756-5901 , select option 2. Ask for an application packet. Packet will be mailed to you. Option C: Pickup an application at Ozark Regional Transit 2423 E. Robinson Ave. Springdale, Arkansas 72764. Provide the completed Professional Verification that pertains to your disability. If additional information is needed from you or the person conducting your Professional Verification, it will be required before a determination can be made. If you are unwilling or unable to provide the required information, a letter denying eligibility will be sent. You may reapply when you are prepared to provide the required information. If an evaluation of your ability to perform the skills needed to use the fixed routes and/or Paratransit services is requested, you will need to participate in it. If you refuse to participate, your eligibility will be denied because the application process has not been completed. If an evaluation is required, it will be at no cost to you, and transportation will be provided. An eligibility committee will review the eligibility application, the professional verification, and any evaluation information provided to determine your level of eligibility. Eligible riders are certified for services for a period of up to two (2) years. The eligibility period is determined by the nature of the rider’s disability, including whether the condition is temporary. You will be informed of this decision in writing within twenty-one (21) days. If a decision has not been made within 21 days, full eligibility will be presumed until the application is processed and a decision is mailed to you. If you disagree with ORT's denial of eligibility or the level of eligibility granted to use the ADA Paratransit Service, you may appeal that decision. See 'How to Appeal if Denied Eligibility' below. If you do not have a disability, you do not need to apply. Refer to our fixed-routes and On-Demand services. ADA Applications and Forms ADA Paratransit Hours Operating Hours by County Washington County Monday - Saturday Times may vary, Call for Service Hours Benton County Monday - Saturday Times may vary, Call for Service Hours Click for ADA Paratransit Zones

Find answers to commonly asked questions, including what to do if you lost an item on an ORT vehicle. Frequently Asked Questions Fixed Route On-Demand Service ADA Paratransit Bikes & E-bikes Lost Items Career Opportunities Do I have to pay to ride on a fixed route? All Fixed Route services are $0 Fare for now (no payment needed). How do I ride a fixed route? • Be at your stop a few minutes before the bus is scheduled to arrive. • Look for signs on the route that mark all of our bus stops. • Watch for your bus. When you see it, look at the driver and raise your hand. Place yourself safely out of traffic where the bus driver can see you. • On our buses that have two doors, please board the bus from the front door, and exit the back door. • Let the driver know you want to get off the bus one block ahead of your stop. You can do this by verbally announcing your stop to the driver or pulling the cord next to the window. • If you need to transfer from one route to another, ask the driver for the transfer point where you need to board the next bus. • After leaving the bus, wait until the bus has left the stop before crossing the street. Do not attempt to cross in front of the bus. How can I track my bus? For Android Users: • Open the Google Play Store on your phone • Tap the Search bar at the top • Type the "Passio GO!" and search • Find the app by Passio Technologies • Tap Install • After the app installs, tap Open • Choose your transit company name "Ozark Regional Transit" For iPhone (Apple Users): • Open the App Store on your iPhone • Tap the Search icon at the bottom • Type "Passio GO!" in the search bar • Look for the app with the Passio Technologies logo • Tap the Download or the cloud icon • Once the app is downloaded, tap Open to launch the app • Choose your transit company name "Ozark Regional Transit" You can now track your bus live! Where can I find a map of my route? Go to our website at ozark.org (http://ozark.org/) • Hover over RIDE ORT • Click on Fixed Routes • Routes are organized by city; find your city, click on the route button and a route map/schedule will open What are the hours for fixed routes? Fixed routes run Monday - Friday with the exception of Route 20 in Fayetteville that runs on Saturday. Fayetteville: Route 10 - 6:30 PM - 7:30 PM Route 20 - 6AM - 7:30 PM Saturday - 10AM - 8PM Route 490 (runs through all of the four cities) 7AM - 11AM 3PM - 7PM Springdale: Route 61 - 6:30 AM - 7:30 PM Route 62 - 6:30 AM - 7:50 PM Route 490 (runs through all of the four cities) 7AM - 11AM 3PM - 7PM Rogers: BRC Route (Bentonville/Rogers Connector) 6:25 AM - 6:25 PM Route 53 - 6:30 AM - 6:30 PM Route 54 - 6:30 AM - 6:30 PM Route 490 (runs through all of the four cities) 7AM - 11AM 3PM - 7PM Bentonville: Route 14 - 6:17 AM - 6:17 PM Route 15 - 7AM - 6:20 PM Route 16 - 4AM - 6PM Route 17 - 7AM - 7PM Route 490 (runs through all of the four cities) 7AM - 11AM 3PM - 7PM What happens when my bus stop is in a construction zone? When an existing bus stop is located within a construction zone, we will not pick up at that location, riders will need to make their way to the nearest bus stop location outside the construction zone. If you pull the stop cord for a bus stop and it is located inside a construction zone, our drivers will let you off at the soonest safe drop point after they have cleared the construction zone. lost item lost and found left something on bus

Términos y condiciones Un descargo de responsabilidad legal

Latest News & Media Latest News & Media ORT ridership increases to 345,000+ in 2025 NWA Homepage Bus stop shelters awaiting install in Northwest Arkansas 40/29 News Downtown Bentonville Bus Route Could Be Added Next Year The Bentonville Bulletin

Ride When You Want! What is ORT On-Demand? ORT On-Demand is an app-based ride service that picks you up and drops you off within defined zones around the cities of Fayetteville, Springdale, Rogers (available Monday-Saturday) and Bentonville (available only on Saturday). Rides run Monday-Saturday, times vary by city Book a ride in the app with just a few taps Affordable fares with payment in the app, online e-tickets, or by phone How It Works Did You Know? You can book ORT On-Demand through the app or by phone call, making it accessible even without a smartphone. Buy ODT Passes On-Demand Transit: How It Works ORT On-Demand is a shared public transit service that lets riders request a trip within designated service zones using the ORT On-Demand app or by phone call, providing curb-to-curb transportation without a fixed route. Rides are scheduled based on demand and may be shared with others traveling nearby. When booking an On-Demand ride, passengers may be directed to a fixed-route bus if there is an existing route near both the pick-up and drop-off locations. This means you have the option to use a fixed-route bus when your trip falls within the service area of that route. This helps ensure faster, more reliable trips. Fares are $1.25 per trip for up to 5 riders in a group and can be paid through the app or other ORT payment options. 1 Download the App 2 Create Your Account Sign up with email & phone. 3 Set Up Payment Add a credit or debit card. 4 (Optional) Buy a Pass Purchase by calling 479-756-5901 5 Enter Ride Details Tap "Where to? " Confirm your pickup location and enter your destination. 6 Pay the Fare Fare is $1.25 per ride for up to 5 people. Payment is handled securely in the app. 7 Book Your Ride Review your trip details and tap "Book Ride". 8 Wait for Pick Up Receive real-time updates and an estimated arrival time in the app. 9 Board the Vehicle Meet your driver at the location and enjoy your ride! Click for On-Demand Zones

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