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Plan Your Trip! Buy your paper or e-pass and ride with ease Purchase My On-Demand Pass Bus Pass Purchase Tutorial Choose Your Pass Ride Conveniently with On-Demand Transit Choose either a paper pass or electronic pass and start riding with ease All Products Quick View Paper Pass Disabled "Community Care Discount" On-Demand Bus pass - (10 Trips) Regular Price $12.50 Sale Price $6.00 Add to Cart Quick View Paper Pass Senior Citizen "Community Care Discount" On-Demand Bus Pass (10 Trips) Regular Price $12.50 Sale Price $6.00 Add to Cart Quick View Paper Pass Regular Rate - On-Demand Bus Pass (10 Trips) Price $12.50 Add to Cart Quick View E-Delivery Regular Rate - Digital On-Demand Bus Pass (10 Trips) Price $12.50 Add to Cart Quick View E-Delivery "Community Care" Discount Digital On-Demand Bus Pass (30 Trips) Regular Price $37.50 Sale Price $18.00 Add to Cart Quick View E-Delivery BEST VALUE! Digital Frequent Riders On-Demand Bus pass - (30 Trips) Price $37.50 Add to Cart What is an E-Pass? An electronic pass lets you preload trips and use them for On-Demand service when booking rides in the ORT On-Demand app or linking to your ORT account. Where does it work? On-Demand service is available in East Fayetteville, Springdale, Rogers, and Bentonville. How to Purchase Step 1: Choose Your Pass Tap “Add to cart” on the pass you want. Step 2: Fill In Your Details Enter First & Last Name, Email, Phone Number for account linking. Step 3: Complete Checkout Confirm purchase, then use the pass in your ORT On-Demand app or linked account. After Purchase: What Happens Next? Option A E-Pass (Digital): Trips are added to your ORT account - ready to use in the app or linked to your on-demand profile. Option B Physical Pass (Paper): Choose mail delivery or pick up at ORT office on 2423 E. Robinson Ave. Springdale, AR. FAQ Need Help? Need a hand in buying your pass? We're happy to help! Reach out to our team through the contacts below. Call 479-756-5901 Email ortinformation@ozark.org Office 2423 E. Robinson Ave. Springdale, AR 72764

Ozark Regional Transit is committed to transparency, accountability and compliance with all applicable laws and regulations. Legal & Policy Information Ozark Regional Transit Authority is committed to transparency, accountability, and compliance with all applicable laws and regulations. This page provides access to our key policies, legal notices, and public documents. Notice of Non-discrimination Title VI Ozark Regional Transit (ORT) complies with all civil rights provisions of federal statutes and related authorities that prohibit discrimination in programs and activities receiving federal financial assistance. ORT does not discriminate on the basis of race, sex, color, age, national origin, religion, disability, Limited English Proficiency (LEP), or low-income status in the admission, access to, and treatment of individuals in ORT programs and activities, as well as in ORT’s hiring and employment practices. Complaints of alleged discrimination and inquiries regarding ORT’s non-discrimination policies may be directed to: Joel Gardner Executive Director (ADA/504/Title VI Coordinator) 2423 East Robinson, Springdale, Arkansas 72764 (479) 756-5901 | Email: ortinformation@ozark.org NOTE: Free language assistance for individuals with Limited English Proficiency is available upon request. This notice is available from the ADA/504/Title VI Coordinator in large print, on audio tape, and in Braille. Disadvantaged Business Enterprises (DBE) Policy Statement September 10, 2025 The Federal Transit Administration (FTA) published a final rule (49CFR part 26.1) on the DBE program on April 9, 2024, and provided guidance to help Tier 2 recipients comply with the new requirements. Tier 2 recipients are FTA grant recipients that award $670,000 or less in federal transit funds annually. They are subject to a subset of the DBE program provisions, including reporting requirements and the small business element. Ozark Regional Transit Authority (ORT) is an FTA grant recipient that awards less than $670,000 in contracting opportunities and is therefore categorized as a Tier 2 recipient. Notwithstanding, it is the goal of ORT to ensure that DBEs as defined in 49CFR part 26 have an equal opportunity to receive and participate in FTA/DOT assisted contracting opportunities. It is also ORT’s goal to: Ensure nondiscrimination in the award and administration of FTA/DOT assisted contracts. Ensure DBEs can compete fairly for FTA/DOT assisted contracts. Ensure that only firms that fully meet 49CFR part 26 eligibility standards are permitted to participate as DBEs. This statement has been circulated with ORT’s staff and is to be posted on the ORT website at www.ozark.org for public viewing. Joel Gardner, Executive Director Ozark Regional Transit Authority DBE Certified Companies ORT DBE Manual ARDOT DBE ORT DBE Goal USDOT Equal Employment Opportunity (EEO) Policy Statement Ozark Regional Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Ozark Regional Transit Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation. All applicants and employees have the right to file complaints alleging discrimination. Retaliation against an individual who files a charge or complaint of discrimination, participates in an employment discrimination proceeding (such as an investigation or lawsuit), or otherwise engages in protected activity is strictly prohibited and will not be tolerated. Ozark Regional Transit is committed to providing reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship. As Ozark Regional Transit's Executive Director, I maintain overall responsibility and accountability for Ozark Regional Transit's compliance with its EEO Policy and Program. To ensure day-to-day management, including program preparation, monitoring, and complaint investigation, I have appointed Gail Delancey, Human Resource Manager, gdelancey@ozark.org or 479-756-5901 as Ozark Regional Transit's EEO Officer. Gail Delancey will report directly to me and act with my authority with all levels of management and employees. All Ozark Regional Transit executives, management, and supervisory personnel, however, share in the responsibility for implementing and monitoring Ozark Regional Transit's EEO policy and program within their respective areas and will be assigned specific tasks to ensure compliance. Ozark Regional Transit will evaluate its managers and supervisors’ performance on their successful implementation of Ozark Regional Transit's policies and procedures, in the same way Ozark Regional Transit assesses their performance regarding other agencies' goals. Ozark Regional Transit is committed to developing and implementing a written nondiscrimination program that sets forth the policies, practices, and procedures, with goals and timetables, to which the agency is committed, and to making the EEO Program available for inspection by any employee or applicant for employment upon request. I am personally committed to a workplace that acts upon its daily responsibility to treat all applicants and employees with dignity and respect, as well as equitably under the guidelines of our EEO Policy and Program. EEO Policy Statement PDF Grievance Form Title VI Assurance ORT (hereinafter referred to as "Recipient") hereby agrees that, as a condition to receiving any federal financial assistance from the Department of Transportation (DOT), it will comply with Title VI of the Civil Rights Act of 194, 78 Stat. 252, 42 USC 2000d-42, USC 2000-d-4 (hereinafter referred to as the "Act"), and all requirements imposed by or pursuant to Title 49, Code of Federal Regulations, DOT, Subtitle A, Office of the Secretary, Part 21, Nondiscrimination in Federally Assisted Programs of the DOT effectuation of Title VI of the Civil Rights Act of 1964 (hereinafter referred to as the "regulations"), and other pertinent directives. No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under and program or activity for which the Recipient receives Federal Financial Assistance from the DOT, including the FTA and hereby gives assurance that it will promptly take any measures necessary to effectuate this agreement. This assurance is required by subsection 21.7(a) of the Regulations. Ozark Regional Transit Title VI Program PDF Federally Required and Other Contract Clause

Careers that Empower Growth. Put Your Career Into Drive! Careers That Empower Growth Now Hiring! Join our dedicated team and explore rewarding career opportunities in the transportation industry with ORT. Apply online or in person at our office in Springdale. For more information, contact Human Resources at (479) 361-8741. Click on an open position below to take the first step toward a rewarding career in public transit. Ozark Regional Transit Authority offers a competitive pay and benefits package, including: Paid training, where applicable Medical, dental, and vision insurance Employer-paid life insurance Arkansas Public Employee Retirement Plan Opportunities for career advancement Overtime Eligibility Safety / Attendance Awards Employee Wellness Program Employee Benefits Put Your Career Into Drive We offer career opportunities for individuals at every stage. Whether you’re interested in a driver or operator role, looking to grow your skills as a technician, or seeking a position in an office setting, there’s a place for you on our team. If you’re looking for predictable hours, steady income, competitive benefits, and a healthy work-life balance, we have a position designed to meet your needs. If you don’t see an opening that fits your interests today, you’re welcome to upload your resume below. Our Human Resources team will keep it on file and contact you when a suitable opportunity becomes available.

Simple. Reliable. Affordable. Ride with ORT Across Northwest Arkansas Simple. Reliable. Affordable See Routes & Schedules Plan It. Track It. Ride It! Flexible ways to get where you're going. Whether you’re commuting to work, heading to school, or exploring Northwest Arkansas, ORT makes getting around easy- with fixed routes, on-demand service, and real-time tracking. PLAN CITYMAPPER TRACK PassioGO BOOK ORT On Demand Transit That Connects Your City Ozark Regional Transit Authority (ORT) serves communities across Northwest Arkansas with flexible public transportation options designed to meet local needs. Each city offers unique service features, including fixed routes, on-demand transit, and connections to regional destinations. Whether you’re commuting daily or riding occasionally, ORT makes it easy to get where you need to go - right in your city. Did you know your city helps fund public transit? We team up with local leaders to bring buses where they’re needed most. Want transit in your neighborhood? Email ortinformation@ozark.org and contact your city council rep! City of Fayetteville Route Schedule City of Springdale Route Schedule City of Rogers Route Schedule City of Bentonville Route Schedule

Ozark Regional Transit is dedicated to providing safe, reliable, affordable and accessible public transportation to both the rural and urban residents of the four-county area within our jurisdiction across Northwest Arkansas. About Us Ozark Regional Transit Authority is dedicated to providing safe, reliable, affordable, and accessible public transportation to both the rural and urban residents of the four-county area within our jurisdiction across Northwest Arkansas. We're offering true Freedom Through Transit by connecting people to work, school, healthcare, and everyday opportunities. We believe mobility strengthens communities, and our team is dedicated to delivering excellent service, trusted rider experiences, and innovative solutions that support a growing region. Through fixed routes, on-demand services, and strong community partnerships, ORT is proud to help Northwest Arkansas move forward together. Our Journey Ozark Regional Transit Authority (ORT) has grown alongside Northwest Arkansas, evolving to meet the changing needs of our communities and riders. From our early beginnings to the modern, expanding system we operate today, every milestone reflects our dedication to safe service, innovative mobility solutions, and strong community partnerships. Advertise With Us Reach thousands of riders, families, and community members across Northwest Arkansas. Promote your business on ORT buses and community programs. Let's partner to move your message forward. Request For Proposals Ozark Regional Transit Authority invites qualified vendors, partners, and creative collaborators to submit proposals for upcoming projects and initiatives. We are committed to transparency, innovation, and delivering high-quality services to our riders and community. Check this page for open opportunities and submission deadlines. Board of Directors Our Board of Directors provide strategic guidance and community-focused leadership for Ozark Regional Transit Authority. Each member brings valuable experience in transportation, public service, and regional development. Together, they help ensure ORT delivers safe, reliable, and innovative transit solutions. Policy Information ORT is committed to clear, consistent policies that ensure a safe, reliable, and respectful experience for every rider. Our guidelines help protect our riders, employees, and community while supporting efficient daily operations. Review our policies to stay informed about rider responsibilities, safety expectations, accessibility services, and ORT standards of conduct. Compliance ORT complies with all federal, state, and local laws governing public transportation. We uphold rigorous standards for safety, accessibility, financial accountability, and ethical operations. Our goal is to provide reliable service while maintaining the highest level of compliance in every area of our work. What Our Passengers Say Aron from Rogers, AR "ORT is very convenient to commute to and from work, and I use it nearly everyday!"

Reach Northwest Arkansas with Maximum Impact Advertisement Advertise With ORT Reach Northwest Arkansas with Maximum Impact Advertise with Ozark Regional Transit Authority and reach thousands every day. Our buses travel through Fayetteville, Springdale, Rogers, and Bentonville, putting your brand directly in front of commuters, pedestrians, and drivers across Northwest Arkansas. With options on both the exterior and interior of our buses, your message moves with the city, capturing attention wherever it goes. Why Choose ORT for Your Advertising? High Visibility: Engage thousands of people every day as our buses traverse high-traffic routes. Strategic Coverage: Target key cities and neighborhoods across Northwest Arkansas. Versatile Options: Choose from exterior wraps, interior panels, bus stop shelters, and full bus wraps to maximize impact. Advertising Opportunities Exterior Bus Ads: Eye-catching designs on bus sides for maximum street exposure. Interior Bus Panels: Connect with a captive audience during their daily commute. Shelter Advertising: High-visibility panels at bus stops in strategic locations. Full Bus Wraps: Transform an entire bus into a mobile billboard to make your brand impossible to ignore. Partner with Houck Ads As a trusted partner, Houck Ads brings years of experience in transit advertising, guiding your campaign from concept to execution for measurable results. Contact Our Senior Account Executive: Cayce Wallace Senior Account Executive, Houck Ads Office: 417-848-9202 | Email: cayce@houckads.com Ready to Drive Your Brand Forward? Start today by contacting us or exploring more at Houck Ads . Read More

Privacy Policy and Terms & Conditions This section will cover each of our privacy policy and terms of use information. Looking for our On-Demand Transit privacy policy and terms of use information. Please visit https://www.ozark.org/on-demand-transit-privacy-policy-terms-and-co Privacy Your privacy is important to us. It is Ozark Regional Transit Authority's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://ozark.org , and other sites we own and operate. This policy is effective as of 15 March 2021 and was last updated on 15 March 2021. Information We Collect Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. Log Data When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. Personal Information We may ask for personal information which may include one or more of the following: Name, Email, Date of Birth, Phone/mobile number, Home/Mailing Address, etc. Legitimate Reasons for Processing Your Personal Information We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. Collection and Use of Information We may collect personal information from you when you do any of the following on our website: Use a mobile device or web browser to access our content, contact us via email, social media, or on any similar technolgies, or, when you mention us on social media. We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: to contact and communicate with you, for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms, to consider your employment application, for internal record keeping and administrative purposes, to comply with our legal obligations and resolve any disputes that we may have. Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources. Security of Your Personal Information When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. How Long We Keep Your Personal Information We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes. Children’s Privacy We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13. Disclosure of Personal Information to Third Parties We may disclose personal information to: a parent, subsidiary, or affiliate of our company, third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms, our employees, contractors, and/or related entities, our existing or potential agents or business partners, sponsors or promoters of any competition, sweepstakes, or promotion we run, courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights, third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data. International Transfers of Personal Information The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy. Your Rights and Controlling Your Personal Information You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. Use of Cookies We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Limits of Our Policy Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Changes to This Policy At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information. Contact Us For any questions or concerns regarding your privacy, you may contact us using the following details: ortinformation@ozark.org

Real Feedback from Real Riders Rider Testimonials Share Your Experience! We'd love to hear from you! Whether you want to share positive feedback, recognize a driver who made your day or tell us how we can improve, your voice matters! Thank you for riding with us and helping make ORT better for everyone. First name* Your City* How do you use ORT most often?* What's your favorite thing about ORT?* How can we improve?* Send Feedback complaint feedback review issue concern report a problem

Privacy Policy and Terms & Conditions This section will cover each of our privacy policy and terms of use information. Looking for our On-Demand Transit privacy policy and terms of use information. Please visit https://www.ozark.org/on-demand-transit-privacy-policy-terms-and-co Privacy Your privacy is important to us. It is Ozark Regional Transit Authority's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://ozark.org , and other sites we own and operate. This policy is effective as of 15 March 2021 and was last updated on 15 March 2021. Information We Collect Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. Log Data When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. Personal Information We may ask for personal information which may include one or more of the following: Name, Email, Date of Birth, Phone/mobile number, Home/Mailing Address, etc. Legitimate Reasons for Processing Your Personal Information We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. Collection and Use of Information We may collect personal information from you when you do any of the following on our website: Use a mobile device or web browser to access our content, contact us via email, social media, or on any similar technolgies, or, when you mention us on social media. We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: to contact and communicate with you, for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms, to consider your employment application, for internal record keeping and administrative purposes, to comply with our legal obligations and resolve any disputes that we may have. Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources. Security of Your Personal Information When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. How Long We Keep Your Personal Information We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes. Children’s Privacy We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13. Disclosure of Personal Information to Third Parties We may disclose personal information to: a parent, subsidiary, or affiliate of our company, third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms, our employees, contractors, and/or related entities, our existing or potential agents or business partners, sponsors or promoters of any competition, sweepstakes, or promotion we run, courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights, third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data. International Transfers of Personal Information The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy. Your Rights and Controlling Your Personal Information You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. Use of Cookies We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Limits of Our Policy Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Changes to This Policy At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information. Contact Us For any questions or concerns regarding your privacy, you may contact us using the following details: ortinformation@ozark.org

ORT Rider Guidelines What to Know Before You Ride At Ozark Regional Transit Authority, we believe public transportation should be accessible, safe, and welcoming for everyone. Whether you're commuting, running errands, or exploring Northwest Arkansas, this page outlines our key policies, expectations, and helpful tips to make your ride easy and respectful - for you and others. CODE OF CONDUCT: What's Expected On Board We expect every rider to: Respect drivers and fellow passengers – No violence, weapons, or threatening behavior. No food or open drinks Use public transit for transportation only – No loitering, solicitation, or riding without a destination. Keep aisles clear – No blocking walkways with personal items. Dress appropriately – Shirt, shoes, and pants are required. Use headphones – Keep music and phone calls private. Keep pets in carriers – Unless they are verified service animals (see below). Violations may result in the removal or temporary suspension of services. See our Passenger Behavior Policy for full details on sanctions. Riding With Personal Items We keep it simple: safety first. Carts or bags must fit safely in your lap and should not block other seats or aisles. Limit your items to four grocery-sized bags or fewer. Oversized carts (over 24"x24") are not allowed on On-Demand or Fixed Route buses. Foldable shopping carts are allowed only if they can be stowed safely. Riders with excessive or unsafe baggage may be asked to wait for a less crowded bus or adjust their load. Children, Car Seats, and Strollers Children 11 and under must be accompanied by someone 12 or older. Infants must be removed from carriages or strollers and held safely during the ride. Car seats are not required on transit. Strollers must be folded and stored so they do not block aisles. Service Animals and Pets We welcome service animals on board in accordance with ADA guidelines. Service animals are: Dogs of any breed or size. Individually trained to perform tasks related to a person's disability. The following are not considered service animals: Emotional support animals. Therapy animals. Companion animals without task-specific training. Pets are allowed on board if: They are in an approved, leak-proof, ventilated carrier. The carrier can be kept on your lap or under your control at all times. Drivers may ask: "Is this a service animal?" "What task has the animal been trained to perform?" No additional proof or paperwork will be requested. Fares, Passes, and On-Demand Guidelines Fixed-route rides currently have a $0 fare. On-Demand rides are $1.25 per trip for up to 5 riders. E-passes are physical paper passes must be linked to a rider account. ADA and Demand Response rides must be scheduled in advance. (See ADA Services) If you're an organization distributing e-passes, please use our {Bus Pass Tracker} and follow our secure data submission process. What Happens If Rules Are Broken? ORT enforces a tiered Passenger Behavior Policy: Category A: Minor violations (e.g., eating on the bus) - may result in up to a 3-day suspension. Category B: More serious misconduct (e.g., threatening language, property damage) - suspension up to 90 days. Category C: Severe violations (e.g., assault, multiple repeat offenses) - minimum 6-month suspension. Riders have the right to appeal suspensions. Full procedures are available in our Passenger Behavior: Standard of Conduct Policy Document. Where To? Whether you're heading to work, class, or an afternoon at the park, we're here to help you get there safely. If you're new to transit or just need a refresher, we hope this information helps you feel confident hopping on board an ORT vehicle. Need Help? Need a hand? We're happy to help! Reach out to our team through the contacts below. Call 479-756-5901 Email ortinformation@ozark.org Office 2423 E. Robinson Ave. Springdale, AR 72764

ADA Paratransit is a transportation service provided under the Americans with Disabilities Act to help people with qualifying disabilities ORT ADA Paratransit Guide ADA Applications and Forms ADA Paratransit Service Ozark Regional Transit Authority ORT's Americans with Disabilities Act (ADA) Paratransit Service provides accessible transportation for people in Washington and Benton counties who have applied and qualified for Paratransit eligibility with ORT under the Americans with Disabilities Act, and live within 3/4 mile of any ORT fixed or commuter route. Quick Access Ozark Regional Transit Authority ADA Forms & Policies Looking for forms or ADA information? Use the links below for fast access to applications, policies, and helpful resources. ADA Paratransit Rider's Guide Guía del Usuario de Paratransit ADA ADA Qualifications and Application Requisitos y solicitud de ADA ADA No-Show Policy Paratransito ADA: Procedimiento y directrices para inasistencias ADA Paratransit Eligibility Application (Marshallese) - ADA Paratransit Info ADA Application with Professional Verification (Espanol) ADA Application with Professional Verification ADA Application for Epilepsy & Seizure Disorder Supplemental Form (Espanol) ADA Application for Vision Disability with Professional Verification If you have a disability and your desired pick-up and drop-off location is within 3/4 mile of a fixed route, you need to submit a completed application. If you have a disability and your desired pick-up or drop-off location is more than 3/4 mile from a fixed route, go ahead and apply. A new route could be added near you at any time. It will apply only to any rides that begin and end within 3/4 mile of a fixed or commuter route and within fixed and commuter route service times. If you do not have a disability, you do not need to apply. What is ADA Paratransit? ADA Paratransit is an origin-to-destination shared service that serves as a "safety net" for riders with disabilities who are functionally unable to access or use the fixed-route bus system. It operates the same days and times as ORT's fixed-route buses run and within three-quarters (3/4) of a mile of a fixed route. Who Can Use ADA Paratransit? To qualify for ADA Paratransit: You must apply and be certified eligible by ORT. Disability alone does not automatically qualify you. You must also be unable to reasonably use the fixed-route service due to your disability. Typical qualifying criteria: Cannot travel to or from a bus stop due to impairment-related conditions. Require a wheelchair lift/ramp but the fixed route bus cannot deploy it at a specific stop. Cannot board, ride, or exit the fixed-route bus even if they can reach the stop. Scheduling an ADA Ride Fare: Free - $0 per trip Booking Hours: Monday-Friday, 8:00 AM - 3:00 PM Service Hours: 6:00 AM - 8:00 PM Call 1-479-756-5901 , option 1 , to book a ride. Trips must be scheduled at least 1 day in advance and up to 7 days before travel. When calling to book, please have: Your name, address, and phone number. Trip date(s) and requested times. Exact pickup and drop-off addresses. Approximate length of time you want to be at each destination. Information about mobility aids (e.g., wheelchair, cane or walker), companions, or personal care attendants (PCAs). ADA Rider Policies & Expectations To make your ride go smooth: Be ready at the beginning of your 30 minute pickup window that is given to you by the dispatcher. Wait at the exact scheduled address or entrance when the trip was scheduled. Drivers will not come to the door unless special assistance is requested at the time you call to make your reservation, and then only once the passenger has come outside. Drivers can only assist in reaching the door of your destination. Once a driver arrives within the given 30 minute ride time window, the vehicle will wait no longer than 5 minutes after arrival, and then proceed on to their next passenger. Call Scheduling at least 2 hours ahead to cancel a ride. Failure to call and cancel your ride in advance will be considered a No Show, and prevents other passengers from scheduling a ride during that time. Frequent No Shows can result in a suspension of your riding privileges. Please see the Rider's Guide for full details on the No Show policy and other policies pertinent to our services. Apply For ADA Eligibility To be eligible for ORT ADA Paratransit service, you must complete an ADA Paratransit Eligibility Application. To apply for ADA eligibility To be eligible for ORT ADA Paratransit service, you must complete an ADA Paratransit Eligibility Application. There are several ways to access an application: Option A: Download a packet . Option B: Call 1-479-756-5901 , select option 2. Ask for an application packet. Packet will be mailed to you. Option C: Pickup an application at Ozark Regional Transit 2423 E. Robinson Ave. Springdale, Arkansas 72764. Provide the completed Professional Verification that pertains to your disability. If additional information is needed from you or the person conducting your Professional Verification, it will be required before a determination can be made. If you are unwilling or unable to provide the required information, a letter denying eligibility will be sent. You may reapply when you are prepared to provide the required information. If an evaluation of your ability to perform the skills needed to use the fixed routes and/or Paratransit services is requested, you will need to participate in it. If you refuse to participate, your eligibility will be denied because the application process has not been completed. If an evaluation is required, it will be at no cost to you, and transportation will be provided. An eligibility committee will review the eligibility application, the professional verification, and any evaluation information provided to determine your level of eligibility. Eligible riders are certified for services for a period of up to two (2) years. The eligibility period is determined by the nature of the rider’s disability, including whether the condition is temporary. You will be informed of this decision in writing within twenty-one (21) days. If a decision has not been made within 21 days, full eligibility will be presumed until the application is processed and a decision is mailed to you. If you disagree with ORT's denial of eligibility or the level of eligibility granted to use the ADA Paratransit Service, you may appeal that decision. See 'How to Appeal if Denied Eligibility' below. If you do not have a disability, you do not need to apply. Refer to our fixed-routes and On-Demand services. ADA Applications and Forms ADA Paratransit Hours Operating Hours by County Washington County Monday - Saturday Times may vary, Call for Service Hours Benton County Monday - Saturday Times may vary, Call for Service Hours Click for ADA Paratransit Zones

Latest News & Media Latest News & Media ORT ridership increases to 345,000+ in 2025 NWA Homepage Bus stop shelters awaiting install in Northwest Arkansas 40/29 News Downtown Bentonville Bus Route Could Be Added Next Year The Bentonville Bulletin