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Demand Response

ORT’s Demand Response Service is available to those who do not qualify for an ADA paratransit ride and desire to travel more than 3/4 mile from any ORT fixed or commuter route.


Serving Benton, Washington and Carroll County, primarily Berryville in Carroll County

Demand Response - header

What is Demand Response

Ozark Regional Transit Authority's Demand Response service is available to residents of Washington, Benton, and Madison counties. The purpose of Demand Response is to service those with disabilities who do not qualify for an ADA Paratransit ride and/or desire to travel more than 3/4ths of a mile from an Ozark Regional Transit fixed or communter route.

However, complementary Paratransit Service is available in an area three quarters (3/4) of a mile in any direction from any of ORT's fixed routes and within fixed route service times.

Demand Response Information

Who can use ORT's Demand Response

ORT's Demand Response service is for those who need to travel over 3/4ths of a mile from an ORT bus stop or those who did not qualify for an ADA Paratransit Ride. Under the ADA, a disability alone does not automatically qualify a person to use the ORT Complementary ADA Paratransit Service. A person who needs to travel within 3/4 of a mile of a fixed route must be functionally unable to get to or use the fixed-route bus service to qualify to use ORT's ADA Paratransit Service. Complementary Paratransit Service is provided to the following three general groups of persons with disabilities:

  • Persons who have specific impairment-related conditions which make it impossible (not just difficult) to travel to or from the bus stop.

  • Persons who need a wheelchair lift or ramp and a wheelchair lift-equipped vehicle/bus is unable to deploy its lift/ramp in a particular location due to physical constraints of that particular bus stop.

  • Persons who are unable to board, ride, exit or otherwise navigate the fixed route bus system, even if they are able to get to a bus stop.


ORT does go beyond what is required by ADA law and does allow passengers living outside the fixed route areas to schedule rides if there is space available, as well as those who are considered ADA eligible.

Scheduling a Demand Response Ride

Fare: $0.00 per destination.

Scheduling hours: Call 1-800-865-5901 and selection option 2 between 8:00am and 3:00pm, Monday through Friday.

Service Hours: 7:00am to 7:30pm. Monday through Friday. (8:30am to 4:30pm for residents of Carroll County.)

Calls to schedule trips must be made at least one day prior to but no more than seven days in advance of a trip. When calling to schedule trips, be ready to provide the following passenger information:

  • Your name, address, and phone number.

  • Date of the trip(s).

  • Requested pickup, work, or appointment time(s).

  • Approximate length of time you want to be at each destination.

  • The exact street address and building entrance of each location, pickup, and drop off.

  • If you use a mobility device such as a wheel chair, cane or walker.

  • If a companion, children, personal care attendant (PCA), or service animal will be traveling with you, and if the companion uses a mobility device.

  • If you need assistance to and from the vehicle or are with packages.


All demand response trips are on a space availability basis, and are still considered pending until 5 PM the night before the ride is to take place.

DR - Scheduling


Passengers are asked:

  • To be ready at the beginning of their 30 minute ride time window given to them by the dispatcher. Passengers are requested to wait at the exact doorway and address indicated when the trip was scheduled.

  • Drivers will not come to the door unless special assistance is requested at the time you call to make your reservation, and then only once the passenger has come outside. Drivers can only assist in reaching the door of your destination.

  • Once a driver arrives within the given 30 minute ride time window, they will wait no longer than 5 minutes, and then proceed on to their next passenger.

  • Please call the dispatch office at least 2 hours in advance to cancel a ride. Failure to call and cancel your ride at least 2 hours in advance will be considered a No Show, and prevents other passengers from scheduling a ride during that time.

  • Frequent No Shows can result in a suspension of your riding privileges. Please see the Rider’s Guide for full details on the No Show policy and other policies pertinent to our services.

DR - Policies
  • Can I schedule a ride or make changes to an already scheduled ride for the current day?
    Call the ORT dispatch office at least 2 hours in advance, and these requests will be accommodated if possible.
  • What if there is a problem with my ride, or I have a compliment or suggestion?
    Please call the ORT dispatch office or fill out a review form if you have any feedback on your ride experience. We appreciate your compliments, will follow up on complaints, and consider your suggestions.
  • Can my service animal ride along with me?
    Your service animal may ride with you on any ORT vehicle. Training documentation is not required but keeping the animal under control is required.
  • What items may I bring along?
    Acceptable items include shopping bags and other easily carried packages if they do not block an exit or interfere with the operation of the vehicle or other passengers. Weapons of any kind are not permitted. See the ADA Paratransit and Demand Response Rider's Guide for full information on permitted items.
  • What if I'm just a visitor to the area?
    ORT honors the ADA Eligibility of out-of-town visitors for up to 21 days per year, if they present a copy of their current ADA ID Card, their ADA Eligibility award letter, or written confirmation from the public transportation they have ADA Eligibility with. If this eligibility documentation is not available, ADA Paratransit will be provided if proof of residence and disability is provided. See the ADA Paratransit and Demand Response Rider's Guide for full information on permitted items.
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